Process Communication Model Seminar 2


Find a surgeon

The Find a Surgeon directory is a listing of active Fellows of the Royal Australasian College of Surgeons who meet the requirements of the College's Continuing Professional Development (CPD) Program and have opted to be on the list. This list excludes retired or inactive Fellows.


Registrations are now open. (log in required).

Workshop information

What will you learn?

The advanced three day program allows you to build on and deepen your knowledge while practicing the skills you learned during PCM Seminar 1. You will learn more about understanding your own reactions under distress, recognising distress in others, understanding your own behaviour and making communication happen.

PCM enables you to listen to what has been said, while at the same time being aware of how it has been said. At times we are preoccupied with concentrating on what is said, formulating our own reply and focussing solely on the contents of the conversation. To communicate effectively, we need to focus on the communication channels others are using and to recognise when they are in distress.

Advanced PCM concentrates more strongly on the failure mechanisms of distress, making it easier to apply PCM in order to resolve conflict and motivate others.

Key learning outcomes

  • Understand the underlying emotional issues each personality phase has which may cause periods of long-term and intense distress
  • Appreciate the role our early environment plays in our behaviour and how it can lead to miscommunication
  • Synthesise how personality types, their psychological needs, communication channels, their perceptions and distress patterns all come together and are highly predictable
  • Identify the distress patterns that are linked to particular 'scripts'
  • Understand how failed communication and not having our needs met may invite us into distress
  • List the verbal and non-verbal clues that help us to assess a situation
  • Explain how we can motivate ourselves and others to communicate effectively.

Note: In order to participate in PCM Seminar 2, registrants must have attended and be familiar with the content of PCM Seminar 1.

Target group - This course is recommended for Fellows, IMGs, Trainees, junior doctors and other medical specialists. Partners are encouraged to register.

Prof Spencer Beasley FRACS talks about his experience of PCM, please listen to the audio file.

Key details

Location and date:
Friday 13 to Sunday 15 September 2019 - Melbourne, VIC, Australia 

Fee (all values include GST):
A$1190 or NZ$1340 for members (Fellows, Trainees or International Medical Graduates within the College)
A$1490 or NZ$1680 for non-members of the College

Continuing Professional Development (CPD) points:
This educational activity has been approved in the College's CPD Program. Fellows who participate can claim 1 point per hour (maximum of 20 points) in Category 3 - Maintenance of Knowledge and Skills. For those with a RACS CPD requirement this activity will be automatically uploaded to your record. 

More information:  Contact the Department of Professional Development
Further information can be found on the Kahler Communications website.

Mr Werner Naef talks about the PCM course

Mr Anthony Dilley FRACS talks about the PCM course



Department of Professional Development
Royal Australasian College of Surgeons
College of Surgeons' Gardens
250-290 Spring Street
East Melbourne VIC 3002 Australia

Telephone: +61 3 9276 7440
Fax: +61 3 9276 7412